
In the event of plug-in compatibility issues, you may try to uninstall the plug-in that was previously installed. You may also press the F12 key to open the developer tools utility, and then change the Browser Mode to the genuine Internet Explorer 8 or 9 mode. If you encounter problems with displaying the configuration menus or UI items, try disabling the Compatibility View on Internet Explorer 8 or 9. Removing your browser cookies will solve this problem. Tip The onscreen Java control can malfunction under the following situations: A PC connects to different cameras that are using the same IP address (or the same camera running different firmware versions). On Windows 7, the 32-bit explorer browser can be accessed from here: C:\Program Files (x86)\Internet Explorer\iexplore.exe.A 32-bit version of IE browser will be installed. If you encounter this problem, try execute the Iexplore.exe program from C:\Windows\SysWOW64.You cannot open a management/view session with the camera using a 64-bit IE browser.

